Action Planning and Communication: The Vital Elements to Patient Engagement

Host: Faith M Jones, MSN, RN, NEA-BC – Director of Care Coordination and Lean Consulting, HealthTechS3
Presenter: Kara Beech, BSBA, SHRM-CP, Beech Creative Group, LLC
Date & Time:  June 17, 2021 at 12pm CT


Action planning and communication among the team are vital elements in an organization quality initiative.  HCAHPS scores are a measurement of the patients’ engagement in their health journey.  Any successful quality program must have the patient at the center.   If you are interested in learning more about how to capitalize on the data you glean from HCAHPS by incorporating an action planning process that highlights communication strategies, join us for this webinar.


Upon completion of the webinar, the participant will:

  1. Understand the data behind the HCAHPS
  2. Develop communication strategies to engage patients in their care
  3. Incorporate action planning steps to improve patient care across the continuum