Using Lean in Your Revenue Cycle

Date: Thursday – April 20, 2017
12:00 – 1:00 p.m. CDT
Presenter: Faith M Jones, MSN, RN, NEA-BC and Derek Morkel, CEO GAFFEY Healthcare, HealthTechS3


Summary and Objectives

Streamlining and making improvements in your revenue cycle will positively impact your bottom line. Arming your revenue cycle team with the knowledge and skills to create a culture of lean thinking and implementation of lean tools is an essential step towards standardization. Join us for this webinar to learn how investing in your front line staff and putting the right tools in their hands can have a dramatic impact as we share Gaffey’s Lean journey story and successes.

Upon completion of the webinar, the participant will understand:

  • The basic concepts of lean
  • The value of front line staff empowerment
  • The financial impact that can be realized while on the Lean journey

Click here to view recording.

Presenter Bios: Faith M Jones, MSN, RN, NEA-BC began her healthcare career in the US Navy over 30 years ago. She has worked in a variety of roles in clinical practice, education, management, administration, and consulting. Her knowledge and experience spans various settings from ambulatory to inpatient to post-acute. In her leadership roles she has been responsible for operational leadership for all clinical functions including multiple nursing specialties, pharmacy, laboratory, imaging, nutrition, therapies, as well as administrative functions related to quality management, case management, medical staff credentialing, staff education, and corporate compliance. In her current position she conducts train the trainer workshops to assist healthcare organization in establishing and advancing a Lean Culture in their work setting. She is certified as a Lean Instructor, Instructor Trainer, and holds a Green Belt for Healthcare.

Derek Morkel, serves as Chief Executive Officer of GAFFEY Healthcare. With more than 20 years of experience in both the health care and technology industries, Morkel leads the overall strategic direction of the company and oversees operations, growth strategy and financial performance. Previously, Morkel served as Senior Vice President at MedCath Corporation, Operations CFO at IASIS Healthcare, CEO US Operations for Craneware, Hospital CFO at Province Healthcare (now Lifepoint), and Division Director Finance HCA. Morkel earned a bachelor’s degree from Stellenbosch University in Stellenbosch, South Africa and a master’s degree in health care administration from Seton Hall University in South Orange, New Jersey.