Becoming a Highly Reliable Organization – What is your Journey?

Host: Carolyn St.Charles, RN, BSN, MBA – Chief Regional Clinical Officer, HealthTechS3
March 18, 2019 at 12pm CT


Healthcare organizations are increasingly embracing the concept of Zero Harm and working toward becoming a “Highly Reliable Organization.”

AHRQ defines the characteristics of High Reliability as:

“High-reliability organizations work to create an environment in which potential problems are anticipated, detected early, and virtually always responded to early enough to prevent catastrophic consequences. This mindset is supported by five characteristic ways of thinking: preoccupation with failure; reluctance to simplify explanations for operations, successes, and failures; sensitivity to operations (situation awareness); deference to frontline expertise; and commitment to resilience.”

The webinar will provide an internal assessment tool and identify practical strategies for becoming a “Highly Reliable Organization”.  The webinar will also provide examples from both healthcare and other industries.


  1. Identify five characteristics of a “Highly Reliable Organization.”
  2. Identify at least five strategies for becoming a “Highly Reliable Organization.”

 Interesting Fact

A recent Johns Hopkins study claims more than 250,000 people in the U.S. die every year from medical errors. Other reports claim the numbers to be as high as 440,000.