Connecting the Dots between Transitional Care Management and HCAHPS

Host: Faith M Jones, MSN, RN, NEA-BC – Director of Care Coordination and Lean Consulting, HealthTechS3
Date & Time: June 25, 2020 at 12pm CT

While in the hospital, healthcare professionals are focused on the immediate needs of the patient and what steps are necessary to promote healing. In our fast-paced acute care settings, this does make some sense, but as we move more and more into a value-based world the focus must be ensuring the patient and family have everything they need to manage at home after discharge. This cannot be accomplished simply through discharge instructions. To be successful, we must partner with the primary care provider and ensure that our handoffs upon discharge are complete.

If you are interested in learning more about how to develop the best handoffs between discharge and the primary care setting that not only decrease your readmission rates, increase HCAHPS scores, but also provide revenue to your primary care practices then join us for this webinar to understand the acute care and primary care relationships in transitional care management (TCM).

Upon completion of the webinar, the participant will understand:

  1. The elements of TCM
  2. The role of the acute care staff and the clinic staff
  3. How to design TCM services in partnership