Creating a Culture of Performance to Support Continual Improvement


Quality and patient safety is non-negotiable throughout health care organizations. The key to accepting this priority in our mission is creating a culture shift to assure continual improvement to realize improved outcomes. Join us to discuss ways to ensure that your efforts focus on continual improvement. Upon completion of the webinar, participants will be able to:

  1. State the importance of creating a culture of quality and patient safety.
  2. Define how a culture of quality and patient safety improves outcomes.
  3. Identify how to maintain continual improvement strategies to assure quality and patient safety.



Host: Diane Bradley

Bradley has more than 30 years clinical management experience having previously served in leadership positions in acute-care, long-term and behavioral healthcare facilities. In the past, she also served in the U.S. Army as Chief Nurse of a 400-bed field hospital and large Army Medical Centers.

Bradley earned a Doctorate in Healthcare Administration from Baylor University; a Master’s degree in Nursing Administration from St. John Fisher College; a Master’s degree in Public Administration from SUNY Brockport; a Bachelor’s degree in Nursing from Alfred University; a Bachelor’s degree in Psychology from the University of Rochester; and a Diploma in Healthcare Administration from Baylor University in Fort Sam Houston.

She is also Certified in Nursing Administration, Advanced through the American Nurses Credentialing Center and a Licensed Nursing Home Administrator in New York State. In 2010 and 2011, Bradley became a Baldrige Examiner. She is also a Fellow of the American College of Healthcare Executives and the American College of Health Care Administrators. Bradley is currently serving as the President of the New York Organization of Nurse Executives.