Effective Communication in Healthcare

Host: Carolyn St.Charles, RN, BSN, MBA – Chief Clinical Officer
Speaker: John A. Coldsmith, DNP, MSN, RN, NEA-BC
Email: carolyn.stcharles@healthtechs3.com
Email: john.coldsmith@healthtechs3.com
Date & Time: August 14, 2020 at 12pm CT


Communication is an essential skill set for leaders to ensure the success in their healthcare organization. Effective communication is not only critical to meeting patient needs and providing safe, high-quality, and patient-centered care, but also necessary in how we manage healthcare delivery. To facilitate meaningful quality improvement, the transformation in healthcare is made through effective good communication. This means that effective communication is evident at all levels of the organization; vertically from the top down and the bottom up, and horizontally across the organization.

Good communication skills are an essential competency skill for leaders in delivering value-based and patient-centered care. Multiple studies have linked improved communication to better patient outcomes, safer work environments, decreased adverse events, decreased transfer delays, and shortened lengths of stay. This webinar will speak to the various strategies and tactics to ensure effective communication in your organization.


Upon completion of the webinar, the participant will be able to:

  1. Discuss 3 strategies to improve communication skills in your professional role to improve quality and safety in your organization
  2. Describe 3 tactics of ensuring effective communication with direct reports and staff in your organization
  3. Discuss 2 strategies to improve communication with your direct supervisor

Fun Fact:

One of John’s favorite ways to relax on vacation is taking cruises. He has been on a total of 9 cruises to Mexico (4), Alaska (1), Western (2) & Eastern Caribbean (1). His favorite cruise was to Alaska in August!