The power of observation: The foundation of your lean culture
Host: Faith M Jones, MSN, RN, NEA-BC, HealthTechS3 Director of Care Coordination and Lean Consulting
Date: August 16, 2018 at 12pm CST
In our fast paced and changing world it is common for leaders to make decisions that involve quick fixes to problems. However, these quick fixes can actually build more waste into your processes. Taking the time to truly understand the issue before jumping in with a Band-Aid approach will result in more efficient solutions and cost savings. Join us for this webinar to learn how to use the power of observation in your decision making.
Upon completion of the webinar, the participant will understand:
1. The concept of going to Gemba.
2. The observation process.
3. The value of asking the right questions.